KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
Colleague safety performance has improved compared with 2025/26. Ongoing incident reviews are helping to identify trends and inform targeted risk reduction measures.
Q1 2025/26 97.7% | Q1 2026/27 98.0% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
Safety is integral to how we plan and deliver our services. In 2026/27, we are further maturing our approach to risk management by focusing on root cause analysis and the identification of common causal factors.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
Safety incidents per 100k for Quarter 1 2026/27 had a slight increase compared to the same period in 2025/26. Ongoing analysis of incident trends is informing actions to reduce risk, strengthen controls and improve safety outcomes across the network.
Q1 2025/26 1.0 | Q1 2026/27 1.2 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
Customer safety remains paramount. During 2026/27, we will continue with our network-wide safety campaign designed to reduce avoidable incidents.
