KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
Colleagues Without a Safety Incident in Q2 2025/26 increased by 1.4 percentage points in comparison with Q2 2024/25. We continue to review incidents to identify trends and mitigate them accordingly.
Q2 2024/25 97.2% | Q2 2025/26 98.6% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. In 2025/26, we're developing our approach to safety risk by identifying root causes and common factors.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
In Q2 2025/26 Safety Incidents per 100K Passenger Journeys remained at the same level as the same period in 2024/25. The number of incidents remain in line with previous quarters with incidents primarily taking place at stations such as while boarding or alighting trains.
Q2 2024/25 1.3 | Q2 2025/26 1.3 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety and well-being of our customers are paramount. We have developed a safety campaign to help reduce the incidents at our stations, bus interchanges and on our transport network. The aim of the campaign is to encourage thinking before acting, being mindful of our surroundings, and to avoiding rushing, by utilising impactful upside-down imagery.
